CoCo’s Restaurant
A graduate school project aimed at measurably improving customer satisfaction through interactive, branching scenarios for new bartenders to navigate.
Call Center Onboarding
I designed, developed, and implemented a new training program to onboard new call center employees that would give them the skills and resources to be successful in their roles.
Microlearning Instruction
Our team of instructional designers used project management tools, prototyping, and a cohesive style guide to create an e-learning module to help ID’s effectively use microlearning.
